Payment Options

We accept only payments by Postfinance (E-Payment & Postcard), Paypal (secure payment with credit card incl. buyer protection), Prepayment (Payment in advance) or Payment by Pickup (Cash or with Card: Visa, Mastercard or EC Card).

• Pay with PayPal or Credit Card

  You pay securely and incl. Buyer Protection with your PayPal account. The payment is executed immediately with this payment type.
  
  If you don't have a Paypal account, but you prefer to pay with credit card, then choose Paypal anyway in the order step "payment". You will then get to the Paypal website and there you can pay securely with your credit card as a guest. You don't need to creat a PayPal account.
  
  

• Pay with TWINT
  
  
Pay with your TWINT App (QR-Code will be shown while you place your order). Payments with TWINT are executed immediately.

• Pay by Prepayment (Pay in advance/Vorkasse) with wire transfer
  

  You pay your order in advance by transfer the money to our bank account. Orders with this payment option with only in stock items must be paid within a maximum of 20 working days, if no payment has been received by then, the order will be canceled. Pre-orders with advance payment or orders containing in stock items and pre-order items must be paid only when all items of this order have arrived at our warehouse (if the total amount of the order is below CHF 300.00. Is the order amount CHF 300.00 and more, a Pre-Payment of 40% of the order value is due).
  
  For orders with Pre-Order items within from CHF 300.00 value and more with the option of payment in advance, a deposit of 40% is due within 5 days after the order has been placed. Only after receiving this deposit all the Pre-Order items of this order will definitely be ordered for you. For orders with Pre-Order items within and a total value less than CHF 300.00, no deposit is required, the payment is due when all the Pre-Order items of the order have arrived at our warehouse. For more information about Pre-Orders, please click here.
  
  

• Pay by Postcard or Postfinance

  Pay easy with your Postcard or Postfinance account. Payments with Postcard or Postfinance are executed immediately.
  
  

• Pay by Pickup

  If you choose "Pay by pickup", you will have to pay your order when you pick it up from us. You can either pay cash or by debit card or credit card. (Unfortunately, Postcard does not go at the moment).
  
  If you choose "Pick-up at Toy-Star.ch" as shipping option, please contact us by e-mail or by telephone (see order confirmation) to arrange a pick-up date.

Bank Details:

Zürcher Kantonalbank, 8010 Zürich

IBAN: CH17 0070 0110 0059 8307 1
Konto: 80-151-4
Zu Gunsten von: Toystar GmbH, Althardstrasse 146, 8105 Regensdorf

Delivery & Shipping Cost

• In stock items are always marked with the green "An Lager / in stock" symbol.

• Pre-Order or Back-Order items are always marked with the blue symbol "Vorbestellung / Pre-Order".
  

• In your customer account under "Details und Verlauf Ihrer Bestellungen", you can click on "Details" for each of your orders, then scroll down and you can see the status (for example: In stock or Waiting for stock etc.) of each ordered item of this order.

• Orders only with in stock items will be shipped as soon as possible after payment has arrived.

• Orders with only Pre-Order items or orders with Pre-Order items and in stock items in it will be shipped as soon as all items of the order have arrived at our warehouse.

• Partial deliveries are possible at any time, but in the case of partial deliveries, additional shipping costs are normally incurred.

• Combined shipping of several orders or items to save shipping cost is possible. If, for example, you have several orders with us, and some items of these orders are already in stock, we can move all available items to one order, and move all Pre-Order items to another of your orders.

• Important: Please always pay attention to the expected delivery date for Pre-Order items. This can be found on the product details page by clicking on the product directly under the short description of the product. This delivery date is always the "expected" delivery date, which is given to us by our suppliers. It sometimes happens that the delivery date is adjusted by the manufacturer / supplier and we have to adjust it as well. Unfortunately, we can not influence this and therefore ask for your understanding.

We are currently shipping all orders with the Swiss Post. We pack every single order as save and protected as possible without any additional costs, nevermind if you are a collecter or not.

At this time we only deliver to Switzerland and Liechtenstein. Next you can see the shipping costs. You can choose between A-Post (Priority Mail) or B-Post (Economy Mail). 

A-Post = Delivery in 1 - 2 Days (provided no weekend in between)

B-Post = Delivery in 2 - 3 Days (provided no weekend in between)

Shipping Cost Switzerland/Liechtenstein:

Free Shipping on orders with product total of CHF 249.00

+ CHF 0.85 per order for packaging